FAQ
Here are some frequently asked questions about the hotel.
Here are some frequently asked questions about the hotel.
Please see the Access page.
Please contact the hotel if you will be arriving after 10pm.
Check-in is after 3pm and check-out is by 10am.
Yes, we will keep it. Please inquire at the front desk. (Check-in date and check-out date only)
Check-in date: Free
Check-out date: 500 yen per piece (tax included)
Please fill in the name of the hotel representative (furigana) and check-in date, and send it to the address below. Cash on delivery is not accepted. 〒658-0032 2-9-1 Koyocho Naka, Higashinada-ku, Kobe City Hotel Plaza Kobe
We are sorry, but we do not accept this.
The cancellation charges set by the hotel are as follows.
* Cancellations due to unavoidable circumstances such as natural disasters are not limited to the above.
* Depending on the plan, the above cancellation policy may differ.
You can use it for an additional charge of 1,000 yen (tax included) per hour. *Depending on the availability of rooms, it may not be available.
You can use it for an additional charge of 1,000 yen (tax included) per hour. *Depending on the availability of rooms, it may not be available.
There is no curfew, but there are doors that are locked in the complex, so please contact us when you return late at night. The main entrance on the east side is accessible 24 hours a day.
Yes, there is a safety box at the front desk, so we can keep it for you.
Yes. Please contact us in advance as the number is limited.
We are sorry, but we do not have it.
Yes. Please dial 0 + 010 + country code ~.
If you bring it to the front desk by 10:00 am, it will be delivered to your room in the evening of the same day. (Closed on Sundays, public holidays, etc. Please contact the front desk.)
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Yes, at the front desk. Cardboard boxes and vinyl covers (charged) are available at the front desk.